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Flat No: 611, F. I Gangasagar appts, 53- B. Ram Teerath Marg, Narahi, Behind Shakti Bhawan +919369031655Author Profile
Category Pending Review Added Sep 10, 2014Location CHEATED AND UNPROFESSIONAL WAY OF HANDLING THE DOMESTIC TOUR PACKAGEAdded Sep 10, 2014Location CHEATED AND UNPROFESSIONAL WAY OF HANDLING THE DOMESTIC TOUR PACKAGEViews 179Rating
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i took doemstic tour package from YATRA.COM for travelling to Manali with my family..i.e myself, my husband and 13 year old daughter…Though the resort was recommended by me so i did not had any problem with that…My main problem and concern was the transportation…From day one I was checking with Yatra Representative Mr Gurjeet Singh, who initially approced with the package..about the Volvo bus between Delhi-Manali and Delhi…My concern was the private bus..Though i categorically specified about my Haryana Toursim bus service, but he did not confirm same to me till the end..tHE STRANSGE THING WAS AFTER COLLECTING THE PAYMENT TOUR PACKAGE THAT REPRESENTATIVE NEVER EVER CALLED OR EVEN RESPONSDED TO MAILS/PHONE CALLS…WHENEVER I USED TO CALL SOME ONE ELSE ANSWERED THE PHONE AND ASSURED TO CONVEY THE MESSAGE TO HIM TO CALL ME BACK OR TO REVERT TO MY QUERIES…mY TRAVEL TRAVEL DATE WASaUG 14 INT HE EVENING..AFTER MUCH URSUATION AND EXPRESSING MY ANGER MR HEMANT REVERTED WITH THE DETAILS THAT TOO VIA MAIL GIVING DETAILS OF BUS SERVICE AND PICK POINT FROM DELHI..I WAS VERY UPSET TO TAKE THE PRIVATE VOLVO ..THE PICK POINT WAS IN SUCH A REMOTE AREA AND THE CONDITIONOF THE BUS WAS VERY PATHETIC…DUE TO NATURAL CALAMITIES WE REACHED MANALI ON AUG 15 IN THE EVENING WHEREIN WE WERE SUPPOSED TO REACH IN THE MONRING..I CALLED THE RESORT IN THE AFTERNOON OF AUG 15 REQUESTING NOT TO CANCEL MY ROOM BOOKING AS AM ON MY WAY AND MIGHT REACH LATE IN THE EVENING DUE LANDSLIDES..FIRST THEY REFUSED HOLDING ANY SUCH BOOKINGS INMY NAME AND LATER AFTER MUCH ARGUEMENTS THEY CONFIRMED THE SAME….SECONDLY UPON REACHING MANALI IN THE EVENING…I COULD NOT FIND THE DRIVER WHO WAS SUPPOSED TO CUM FOR OUR PICK UP AND DROP TO THE HOTEL AS PER PACKAGE OFFERED….I WAS NOT BRIEFED MY YATRA ABOUT THE NAMES OF KEY CONTACT PERSONS AND THEIR TELEPHONE NUMBERS….WE WENT TO THE HOTEL ON OUR OWN PAYING FROM OUR POCKET..UPON REACHING THE HOTEL I CALLED ON ALL THE NUMBERS GIVEN BY YATRA TO CHECK UPON THE TAXI SERVICES …MOSTLY EVERYONE POINT BLANKLY REFUSED OF HOLDING ANY SUCH BOOKINGS..IT WAS LIKE PASSING THE BUCK ON…ULTIMATELY I CALLED YATRA TOLL FREE NUMBER AND MANAGED TO GET SOME KEY CONTACT NUMBERS BY THEN IT WAS 2100 HRS IN THE NIGHT OF AUG 15..AS WE WERE SUPPOSED TO GO TO ROHTANG PASS AS PER THE PACKAGE…FINALLY AT 2230 HRS THE DRIVER CALLED TO CONFIRM THAT HE WOULD COME TOM MORNING AT 10000 HRS TO TAKE TO ROHTANG PASS ONAUG 16..THAT TOO AFTER MUCH MUCH MUCH MUCH ARGUEMENTS AND FIGHTS WITH ALL THE KEY PERSONS….NEXT DAY ON AUG 16 THE DRIVER CALLS AT 0700 AM IN THE MONRING CONFIRMING THAT HE WOULD COME TO THE HOTEL AT 10 AM BUT DID NOT TURN UP…WHEN I CALLED THE DRIVER HE PRETENDED TO BELOST IN SOME OTHER WORLD AND LATER SAID HE WOULD REACH IN HALF AN HOURS TIME..WHICH HE DID NOT AND FINALLY HE TURNED UP AT 1200 IN THE AFTERNOON WHICH WAS VDRY VERY LATE TO GO..SOME HOW WE WENT AND REACHED ROHTANG PASS LATE INTHE EVE AROUND 1600 HRS BECAUSE OF THE TRAFFIC/BAD WEATHER..AND REACHED HOTEL AT 2330 HRS…I REQUESTED HOTEL TO KEEP DINNER FOR US WE WERE STUCK INTHE TRAFFIC…
NEXT DAY WE WERE SUPPOSED TO TAKE THE BUS BACK TO DELHI AND DRIVER SAID HE WOULD COME AS USUAL DID NOT…AFTER MUCH FOLLOW UPS HE TURNED FINALLY..ON TOP OF IT THE BUS SERVICE I REALLY HAVE NO WORDS TO EXPRESS OUR EXPERIENCE WITH REGARD TO THE BUS SERVICE…AC WAS NON EFFECTIVE, BUS CONDITION WAS VERY VERY PATHETIC…SEATS WERE BROKEN AND THERE WAS NO HORN IN THE BUS..IIMAGINE HOW THE DRIVER DROVE FROMMANALI TO DELHI..WHICH WAS VERY SCARY…ON BOTH THE TIMES WE WERE MADE TO SIT ON THE SEATS APART FROMTHE DESIGNATEDSEAT NUMBERS BY YATRA…WEWERE MADE TO SIT AT THELAST INSPITE OF REQUEST AND GITHT WITH THE CONDUCTOR..BUT EVERYTHING FELL ON DEAF EARS….
ONE TAKE THE PACKAGE THINKING TO HAVE A RELAXED AND TENSION FREE HOLIDAY..BUT MINE WAS FULL OF TENSION…THERE WAS NO RELAXATION AT ALL FOR US….ALL THE TIME ME AND MY HUSBAND WERE FIGHTING ONT EH ISSUES RELATED TO OUR PACKAGE… I WROTE A LETTER TO YATRA.COM ON AUG 25, 2014 REQUESTING THEM TO REFUND MY MONEY OR COMPENSATIE WITH ANY OTHER TOUR PACKAGE…THOUGH THE VENDOR CALLED ME TWICE OR THRICE…OFFERING ME ONE NIGHT SAY IN ONE OF HIS PROPERTY AT GURGAON CALLED THE CITY PREMIER HOTEL..WHICH I REFUSED BECAUSE IT WAS NOT A WELL KNOWN PLACE AND MOREOVER I SAID I DONT WANT TO STAY IN SUCH A HOTEL WITH MY DAUGHTER..I ASKED HIM IF HE CAN OFFER ME ONE NIGHT STAY WITH FAMILY AT RADISSON BLUE IN SAHIBBAD OR COUTRY INN OR OFFER ME ONE NIGHT STAY IN NEEMRANA OR DADHEKAR FORT..TILL DATE NON ONE HAS CONTACTED OR EVEN BOTHERED TO ACKNOWLEDGE OR REVT TO MY MAIL….

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