REPLACEMENT OF MINERAL GLASS – Titan

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Flat No: 611, F. I Gangasagar appts, 53- B. Ram Teerath Marg, Narahi, Behind Shakti Bhawan +919369031655Author Profile
Category Watches Added Jun 22, 2014Location Chennai, Tamil Nadu, IndiaAdded Jun 22, 2014Location Chennai, Tamil Nadu, IndiaViews 140Rating
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I was gifted a watch by my employer on 26.04.2014 as part of the company’s Diamond Jubilee celebration in Chennai. I used to wear this Watch sparingly as I would like to preserve it as long as possible, as a memorial gift by my employer. Last week, I wore this Watch and attended my Office. While returning from Office, I noticed that the outer dial glass had been missing. As I was busy with my official duties, I could not exactly pin point the time when the glass could have fallen off. I approached your Service Center located at No.5, Ar-cot Road, Indira Na-gar, Valasaravakkam, Chennai 600087. with the Warranty Card. The Service Center person informed that the mineral glass would not be covered under warranty and hence had to be replaced at my cost, giving me an estimate for Rs.100/-. Incidentally, I had gone through the Certificate of Warranty issued by you and found that only the damages to glass and other parts would be outside the purview of warranty and in my case, the glass had fallen off, due to improper / loose fitment. Besides, I was informed that the glass would be made available only after 10 days, which means, I had to put up with the delay in getting back my Watch in original condition. The Watch design No.2490SM01. The Watch is now lying with your Service Center. I have registered this complaint with you with the specific purpose of eliciting information from you regarding the warranty clause, as for as the missing parts are concerned. I hope to have your response at the earliest. L SESHAMANI Ph: 9940134548

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