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Category Car Dealers Added Jul 20, 2014Added Jul 20, 2014Views 133Rating
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Dear Sir/ Madam, I have taken 2 memberships (No. CC- 015946 and No. CC-015947), one for my car and another one for my bike. Today, my bike developed a puncture while on road nearby my home and i called RACE Helpline at the provided helpline no. 011-48885888 at 6:00 PM to fix the puncture. To my surprise, the helpdesk executive told me that i will have to pay a hefty sum of Rs. 100/- for the puncture fixation. I was completely shocked as i was clearly told by your selling agent/dsa that all such small repairs including fixing of puncture would be done without any charges. Further, the nearby shop charges only Rs.30/- for fixing punctures but i was asked to pay Rs. 100/- by your customer care executive which further makes your service ridiculous and absolutely unusable. I did told him that what i was told by your selling agent but he did not listen and disconnected my call. I felt highly humiliated and cheated.I had to drag my motorcycle to my home in this scorching heat of Delhi and was left with no option then to report this incidence over email to you now.Thus sale done to me was clearly a mis-sale/ cheating / fraud and hence i request you to issue a refund to me immediately for both the memberships failing which i will be left with no option then to file a consumer court complaint in which case i will be claiming full refund along with interest and compensation for the physical and mental agony I have undergone by being cheated by your company.Alternatively, you may arrange to fix the puncture of my bike free of cost at my home and ensure that from next time onward i am not being exposed to such incidents / denial / charging for such services.This email may be considered as my notice before filing consumer court complaint.Thanks & Regards, Uma Shankar GoelC/o Ram Niwas GoelADVOCATEM. Com, L.L.B, (Delhi University – 1985)

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