Cheating by Lenovo Company. Never buy its Mobile Phones.

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Flat No: 611, F. I Gangasagar appts, 53- B. Ram Teerath Marg, Narahi, Behind Shakti Bhawan +919369031655Author Profile
Category Laptops / Notebooks Added Jun 22, 2014Added Jun 22, 2014Views 175Rating
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I purchased P-700i dual SIM Lenovo mobile phone on 12.12.2012 with Invoice No. C2I-240762-A with phone serial No.867122015454881; 1 year warranty. On 19.06.2014, phone suddenly started showing network problem and showing “invalid IMEI”. On the same day I called Lenovo online assistance and Customer Support No. 18601803425 and told them about the problem. They asked me to visit Lenovo authorized service centre at HCL/ T- TOUCH, 114, G.F., Veer Savarkar Block, Vikas Marg, Shakarpur, Delhi. They told that as phone is out of warranty, therefore, it will be repaired with charges. On 20.6.2016, I attended the same service center and engineer told me that it’s a minor software related issue and will be rectified by 21.6.2014 and service engineer collected my phone with Job Card No. 901 dated 20.06.2014. On 21.6.2014, I again visited the service center and service center personnel told me that 'main board’ of the phone will have to be changed and it will cost Rs. 6500+ service charge extra. What is the style of cheating by Lenovo? At present, market price of same model is Rs. 6500/= and they are demanding me Rs. 6500/=  Plus service charge extra for repair. Moreover all other functions of the phone like Wi-Fi and all other features except SIM reading are working fine. In view of above, I request that Lenovo top-officers to look in to the matter and direct concerned staff to attend my complaint at a genuine price. C. M. SHARMA A-3/4, M S Flats Peshwa Road, New Delhi-110001 Mobile- 09717611779

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